The Public Service newbie guide

The Singapore Government's Microsoft Teams environment for workplace messaging, meetings and collaboration.

Also heard as: SG Teams

Controls on government-issued devices that monitor or block risky transfers of sensitive data through email, uploads and other channels.

Context: This intentionally collides with Digital Learning Platform in the existing dataset.

A support or fulfilment request raised through the relevant service-management process; for example, an SIS SR may be required for whitelisting.

Also heard as: service ticket, request ticket

Context: The exact request system and workflow vary by service and agency.

The Human Resource and Payroll System used by Civil Service officers for HR, payroll, leave, claims and related employee services.

Also heard as: Human Resource and Payroll System, HR and Payroll System

The official directory for finding Singapore government organisations, public services and officers' contact details where published.

Also heard as: Government Directory, Singapore Government Directory Interactive

A numeronym using 11 for the letters between 'a' and 'y', commonly encountered in accessible digital-service design.

Microsoft's former name for its cloud identity and access-management service, now called Microsoft Entra ID.

Also heard as: Azure AD, Microsoft Entra ID, Entra ID

Context: Government documentation and access-group names may still use AAD even though Microsoft renamed the product in 2023.

A policy defining how people may use an organisation’s devices, networks, systems or digital services safely and responsibly.

Also heard as: IT AUP

A plan for sustaining or restoring critical services when normal operations are disrupted.

Also heard as: business continuity planning

Also heard as: Calendar Sync, calendar synchronisation

Also heard as: Comet laptop, Comet device

A formal request to modify an approved system, project, configuration, scope or service. The proposed change is normally reviewed for impact and approved before implementation.

Also heard as: change request, change request form

Context: In technology and project contexts, a CR generally seeks approval to change something, while an SR requests access, support or a standard service.

Also heard as: Project Cumulus, Cumulus ERP

An Outlook or Exchange group address used to send one email to multiple recipients.

Also heard as: mailing list, distribution group, contact group, email list

A suite of productivity tools and digital enablers for public officers, including services such as CalSync, DLP and Secure Internet Surfing.

Also heard as: Digital Workplace suite

A product status indicating that a service is fully supported, secure and ready for agency-wide scaling for core services.

An internet or government-furnished device enrolled with the government's endpoint-management and security controls.

Also heard as: Government-Managed Device

Also heard as: go.gov.sg

Example: GSIB is why installing one tiny tool can become its own workstream.

Also heard as: GSIB, GSIB laptop

Context: Device environments are evolving and may differ by agency; newer environments such as Comet may replace some GSIB setups over time.

The standard government work-device build; public officers also commonly use GSIB to refer to the work laptop running that build.

Also heard as: GSIB laptop, work laptop, government laptop

The central HR and payroll administration system rolled out for government ministries.

Also heard as: HR and Payroll, HRP system

The government policy-control framework governing agencies’ management and security of ICT and smart-systems assets.

Also heard as: Instruction Manual 8, ICT&SS IM, ICT and Smart Systems IM

Context: IM8 remains the widely recognised shorthand even though current official wording does not always present it as a numbered manual.

Context: It complements CRIMES3, with individual modules being introduced progressively.

A Ministry of Defence information-security authentication card.

Also heard as: ISAC card, ISAAC, ISAAC card

Context: The official abbreviation is ISAC; 'ISAAC card' is a common misspelling or mishearing.

Also heard as: Jaga

Context: Jaga means “guard” in Malay.

Also heard as: LEARN App, Learn.gov.sg

Microsoft's cloud productivity and collaboration suite, including services such as Outlook, Teams, SharePoint and OneDrive.

Also heard as: Microsoft365, Office 365, O365

A secure Whole-of-Government AI and MLOps platform for developing, deploying and monitoring machine-learning models on the government intranet.

A GSIB work device without the Secured Email features, used for access to internet-facing and government technology services.

Also heard as: non-SE-GSIB, non secured email GSIB, non-Secured Email GSIB

Context: GovTech documentation states that Comet will eventually replace non-SE GSIB.

A cross-agency system giving authorised frontline officers a consolidated view of clients' circumstances and assistance so support can be coordinated promptly.

Context: Clients provide consent for agencies to retrieve the relevant information.

Also heard as: Pair suite

Also heard as: Pair chatbot, Pair AI chat

Context: Pair Chat is a product within the wider Pair suite.

Also heard as: pilot status, product pilot

Context: A pilot is not the same as a fully supported General Availability service.

A physical Public Service identity or benefits card issued to eligible officers; functions and retention arrangements vary by ministry and employment status.

Also heard as: PS-Card, Public Sector Card

An Outlook data-file format that can contain email, contacts, calendar items, tasks and locally stored archives.

Also heard as: .pst, Outlook Data File, Outlook archive, PST file

Context: This intentionally collides with several existing PST meanings.

Software automation used to carry out repetitive, rules-based tasks across business systems.

Also heard as: robotic automation

A GSIB device configured with Secured Email capabilities.

Also heard as: SE-GSIB, Secured Email GSIB

A configurable government data-exchange layer supporting platforms such as SGFinDex and SGTraDex through managed APIs and routing.

A government remote-browsing service that lets public officers access the internet more safely from work devices.

Also heard as: Safe Surfing, secure browsing

Microsoft's cloud-hosted SharePoint service, commonly used for team sites, document libraries, archives and knowledge repositories.

Also heard as: SharePoint, SharePoint site, SPO site

Context: This intentionally collides with Senior Presiding Officer in the existing dataset.

A shared social-service system helping agencies coordinate support and provide a more seamless experience to people seeking assistance.

Also heard as: sunset status, sunsetting, product sunset

Context: A sunset service may continue operating during migration; it does not necessarily switch off immediately.

Also heard as: Tech Pass

A government account used by public officers to access supported government technology services, generally based on the officer's official government email identity.

Also heard as: WOG account, government ID

Also heard as: Workday platform, Workday system