Choose the term A pledge by Singapore public officers to serve the nation and people while upholding integrity, service and excellence. Public Service Pledge Declaration of interests One Public Service Implementation is policy
Public Service Pledge — A pledge by Singapore public officers to serve the nation and people while upholding integrity, service and excellence.
Cross-government
View in full glossary Next question Choose the term A Public Service maxim that implementation choices and administrative details materially shape whether a policy succeeds and how it is experienced. Declaration of interests Implementation is policy Internal Disclosure Policy Public Service Pledge
Implementation is policy — A Public Service maxim that implementation choices and administrative details materially shape whether a policy succeeds and how it is experienced.
Cross-government
View in full glossary Next question Choose the term Informal shorthand for handover and takeover: transferring duties, records, access, outstanding actions and context from one officer or team to another. HOTO HOTA HOT HOPE
HOTO — Informal shorthand for handover and takeover: transferring duties, records, access, outstanding actions and context from one officer or team to another.
Cross-government
View in full glossary Next question Choose the definition Cascade Knowledge Management To pass information, direction or key messages from senior levels through managers to the wider organisation. The ability to assess an issue beyond immediate or agency-specific concerns, considering long-term national priorities and whole-of-government implications. To finish the required action and ensure the relevant people know the result, rather than leaving the matter unresolved.
Cascade — To pass information, direction or key messages from senior levels through managers to the wider organisation.
Cross-government
View in full glossary Next question Choose the definition No Wrong Door An exercise that stress-tests a proposal, plan or system by adopting an adversarial perspective to uncover weaknesses and improve the response. Action taken after poor service or a complaint to resolve the issue and rebuild the stakeholder's trust. A pledge by Singapore public officers to serve the nation and people while upholding integrity, service and excellence. A Public Service policy requiring the agency that receives feedback to help route and secure ownership of the case instead of simply turning the person away because another agency is responsible.
No Wrong Door — A Public Service policy requiring the agency that receives feedback to help route and secure ownership of the case instead of simply turning the person away because another agency is responsible.
Cross-government
View in full glossary Next question Choose the abbreviation Business as Usual BAS BAD BAU BCU
BAU — Business as Usual
Cross-government
Normal ongoing operations, as distinct from project, crisis, pilot or transformation work.
View in full glossary Next question Choose what this abbreviation means OP Order Place Order Pilot Order Panel Order Paper
OP — Order Paper
Cross-government
The official agenda for a parliamentary sitting, listing questions, Bills, motions and other business scheduled to be taken.
View in full glossary Next question Choose the definition Socialise An annual or periodic organisational event at which agency leadership communicates priorities, strategic direction and major plans for the coming work period. To discuss an emerging proposal informally with relevant stakeholders so concerns can be understood and surprises reduced before formal staffing. The design and provision of government services through frontline, telephone and digital channels so people can obtain help and complete transactions effectively. The process for reporting gifts or meals received because of official duties when declining them is impractical.
Socialise — To discuss an emerging proposal informally with relevant stakeholders so concerns can be understood and surprises reduced before formal staffing.
Cross-government
View in full glossary Next question Choose what this abbreviation means HEART Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Twenty Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Timely Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Tender Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Tekong
HEART — Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Timely
Finance and Economy
MOM service principles guiding officers to listen, simplify processes, anticipate needs, treat people respectfully and respond promptly.
View in full glossary Next question Choose the term A set of central government instructions covering administrative areas such as HR, finance, procurement, office administration, security or ICT. Instruction Manual Divine discontent Records management Service recovery
Instruction Manual — A set of central government instructions covering administrative areas such as HR, finance, procurement, office administration, security or ICT.
Cross-government
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Public Service Pledge — A pledge by Singapore public officers to serve the nation and people while upholding integrity, service and excellence.
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Implementation is policy — A Public Service maxim that implementation choices and administrative details materially shape whether a policy succeeds and how it is experienced.
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HOTO — Informal shorthand for handover and takeover: transferring duties, records, access, outstanding actions and context from one officer or team to another.
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Cascade — To pass information, direction or key messages from senior levels through managers to the wider organisation.
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No Wrong Door — A Public Service policy requiring the agency that receives feedback to help route and secure ownership of the case instead of simply turning the person away because another agency is responsible.
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BAU — Business as Usual
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OP — Order Paper
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Socialise — To discuss an emerging proposal informally with relevant stakeholders so concerns can be understood and surprises reduced before formal staffing.
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HEART — Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Timely
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Instruction Manual — A set of central government instructions covering administrative areas such as HR, finance, procurement, office administration, security or ICT.
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