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Browse Singapore Government glossary entries beginning with Q.
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The planned activities used to check that products, services or processes meet defined requirements and standards.
A structured review assessing whether work, processes or outputs meet defined quality standards.
The officer or body authorised to approve a quotation award.
A branch responsible for checking standards, processes and outputs to support consistent quality.
AGO's systems, structures, policies and procedures for providing reasonable assurance that its audits meet recognised professional standards.
A reading-comprehension strategy that helps learners identify where and how an answer can be found.
A committee that evaluates quotation submissions against the stated criteria and records its assessment for the approving authority.
A structured framework for evaluating the quality and fee proposals of consultancy firms in public-sector construction-related tenders.
A BCA evaluation framework for procuring accredited checking services using quality, submission-quality and fee components.
The coordinated practices used to define, control and improve the quality of products, services or processes.
A documented system of policies, processes, responsibilities and records for managing quality consistently.
A legal order requiring a person exposed to an infectious disease to remain at a designated place and comply with quarantine conditions.
A COVID-19 financial-support scheme for eligible workers or employers affected when a person had to serve a Quarantine Order.
Measurable characteristics of a service, such as availability, reliability, latency, capacity or performance.
The My Healthy Plate rule of allocating a quarter of a plate to wholegrains, a quarter to protein and half to fruit and vegetables.
The function that manages public feedback and service-quality matters through channels such as phone, email and written correspondence.
A manager responsible for service-quality standards, customer feedback and improvement initiatives.
A committee overseeing service quality, improvement initiatives and customer-experience standards.
An office coordinating service-quality standards, feedback and improvement efforts.
A department responsible for service quality and the experience of customers or users.